Critical / High
0
requires immediate attention
Open Tickets
0
avg response: 1.4h
In Progress
0
agents active
Resolved
0
94% SLA met
All
Open
In Progress
Resolved
Closed
🔴 Critical
🟠 High
🟡 Medium
🟢 Low
Tickets
| ID | Title | Priority | Status | Category | Assignee | Opened |
|---|
SLA Report
Live data from your ticket queue · updates monthly
—
Total Tickets
—
this month
Resolution Rate
—
resolved or closed
Avg Response Time
—
open → in-progress
Avg Agents Online
—
with assigned tickets
Monthly Ticket Volume — Last 6 Months
Created
Resolved
In Progress
Agent Performance — Selected Month
| Agent | Assigned | Resolved | Rate | Avg Resp |
|---|
Priority Breakdown — Selected Month
Avg Response Time by Priority
ⓘ Response time = time from creation to first “In Progress” status change, estimated from activity log position.
Tickets by Category — Selected Month
Monthly Snapshot History
Analytics
Build your own dashboard · data from your live ticket queue